BBC Radio 5 Live Data Recovery

CDR's on air credit - Elis James and John Robins

During February 2020, Cheadle DATA Recovery Ltd performed a recovery for Dave Masterman, producer for BBC Radio 5 Live Elis James and John Robins show. They had lost three podcast recordings due to data corruption on an SD memory card. This happened because the audio recorder lost power mid recording. This, and CDR's involvement afterwards, is explained on the radio show (listen below, or via YouTube). An emergency 24 to 48-hour service was provided by CDR with a successful recovery. Full technical details of the SD card failure and the associated data recovery techniques can be found at the foot of this webpage - it proved a challenging case due to interleaving audio data.

From Twitter:

This is Dave. Dave came from Manchester to London to record Elis and I doing an escape room. Dave carried all the kit. Dave has a dislocated shoulder. Dave spent two hours with us escaping from a room. This is Dave realising it hadn’t recorded. #PrayForDavepic.twitter.com/s1kNdbgCsf
John Robins (@nomadicrevery) February 5, 2020

To follow on from my former friend’s kind tweet about today’s audio disaster (@nomadicrevery), I thought I may as well now share with you the corrupt audio we have as a result. This will play in my nightmares for the next five years. pic.twitter.com/Kl9qsQWvLZ
Dave Masterman (@Masterman) February 5, 2020

Technical Details

The above tweet is about the corrupted audio which the radio producer had extracted by his own data recovery attempt. It is not a sample rate problem but instead relates as to how the specific audio recorder stores data to the SD card. The portable audio recorder in use was a Zoom H4n audio recorder. This has the capability to record up to four audio streams simultaneously. It can be used with personal radio microphones so users can move freely whilst their individual voices are recorded. In the production edit, the separate audio files are played back simultaneously so that each person has the same level of volume.

File Allocation Table (FAT) corruption after power loss

The data loss was reported due to lack of battery power and the audio recorder suddenly losing power. As a consequence of this, the File Allocation Table (FAT) had become corrupt. On inspection of the SD card, it was clear that there were no folder or file name entries associated with the required data. Full sector-by-sector scans could not locate any reference to the required files in the FAT. The FAT defines the folder and filename structure, but also (critically) defines the location of files by LBA values and deals with any splitting of files if these are not written in sequential blocks in the SD card. Without the FAT it was necessary to perform a 'RAW' recovery and to locate files by file type (e.g. .WAV, .MP3 etc).

Interleaved audio streams

The garbled high-speed audio which can be heard on the radio show is because the recovery attempt made by the show's producer failed to take into account that the three audio streams were interleaved within the raw data. Whilst their 'RAW' recovery found the start of each file it could not take into account the method in which data was written to the SD card by the Zoom H4n audio recorder. Below are examples of working audio files from the Zoom audio recorder, which show this interleave between files.

Removal of the interleave

To obtain normal audio playback it was necessary to take each of the "RAW" .WAV files in the recovery, and then write a script to separate the three streams of audio. Essentially the first 64 sectors of data were extracted to create audio 'stream 1', the following 64 sectors of data to create 'stream 2', and the third 64 sectors to create 'stream 3'. This process was repeated over and over again until each of the three audio streams were fully assembled and would playback normally.

Partial recovery of the third podcast audio file

In the radio show, you can hear how the producer tried to "Wake up" the SD card by copying some additional data to the SD card after the data loss. The golden rule of data loss/recovery applies here: if you lose data turn the device off and do not attempt to use it. The audio recordings they wished to recover had not been marked as 'allocated' within the FAT. Consequently, when new data was copied to the SD card it wrote to areas of the SD card which contained the required data. Once data has been overwritten with new data there is no method to reverse this. As a consequence, it was only possible to recover the first 15 minutes of audio associated with the third podcast recording.

Until February 2021 you can listen to the full BBC Radio 5 Live Elis James and John Robins episode from the BBC's website.

Data Recovery Case Studies
Too good to be true data recovery
odusify
odusify
19:41 29 Jan 26
Cheadle data recovery is highly recommended. John recovered my data even though I thought all hope was lost. When other technicians said it was not possible, he did a chip level recovery of the data.... This was for a difficult intel optane SSD with complex encryption. He was professional and maintained good feedback throughout the process.read more
Brian Davies
Brian Davies
16:44 08 Dec 25
I bought two LaCie 4TB disks many years ago, and one is still working away merrily.But one had suddenly started that ominous sound we all hope we'll never hear.By sheer chance, a colleague... recommended CDR, so I got in touch. The 'no data, no fee' arrangement was a winner. CDR were so professional and kept me informed all the way. Despite my disk being almost unique in their experience, they sourced the required parts, and within a few weeks I received the results. Apart from one recalcitrant file, they had recovered nearly 2TBs of data of almost 30 years of family and travel photos and movies, which are absolutely irreplaceable. I can't thank CDR enough and will recommend them to anyone who needs help with data recovery.read more
Chemsure Adhesives
Chemsure Adhesives
17:51 04 Dec 25
Thank you , thank you John for retrieving my data from a dead hard drive. As non tekke person John explained everything is simple language for me and kept me updated throughout the process. There... were no hidden extra costs, what was quoted was charged. I would highly recommend CDR and would definitely use again, should the need arise. Margaretread more
Carolyn J Seager's Seagerworld
Carolyn J Seager's Seagerworld
14:12 01 Dec 25
Excellent service, wonderful communication and great efficiency - all my data was recovered and John was amazing. I'm so, so grateful as I'd thought I'd lost 10 years of work but every single file... was retrieved for me. Thank you so, so much - I highly recommend this company. Thank you CDR!read more

Archives