Non-refundable fees

CDR's policy on non-refundable fees applies to all data recovery work.

No-recovery, no-fee. Guaranteed.

All data recovery work undertaken by CDR is on a free diagnosis and a “No-recovery, “No-fee” policy. For hard disk drives that have not been previously opened then there are never any upfront or non-refundable fees. Below is CDR’s full non-refundable fee policy.

Non-refundable fees.

Under most circumstances we will never ask for money up front or a non-refundable fee. We do this to make sure that our customers are confident that we are charging them only when we are successful. Moreover, customers know that we have no financial gain whatsoever if we cannot recover their data. If we give you a quotation and you do not wish to proceed with recovery, or it is not possible to recover your data and you require the device back we will make a £10 + VAT charge to cover postage and packaging for HDDs, SSDs and other large devices. A charge of £5 + VAT is made for smaller items including memory sticks/cards and optical media.

There is one exception to this policy. If the HDD has been previously opened and has had the platter(s) exposed, either by a customer, a PC Shop or even another data recovery company, it is impossible for us to know how the hard disk drive has been handled. The chances of a non-recovery are much higher, and it is more difficult to make a conclusive diagnosis of the failed HDD. If we conduct work on the HDD and require donor parts (a matching HDD) there is a cost associated with this for us. Consequently, given that there is a much higher chance of failure as a result of previous mishandling we do not think it is fair for us to take on that liability. As such any HDD that has been previously opened and requires donor parts for the work to be attempted will incur a non-refundable fee of £60 + VAT to cover the cost of these donor parts. If we are successful in recovering the data then this amount will deducted against our standard recovery charges – that way you will not have paid a penny more than for a standard job. We still do the diagnostic tests for free to confirm the fault and generate a quotation, then it is up to you whether you wish to continue.