How quickly do you need your data recovered?
Free diagnostic tests take place within 1 working day of receipt of the device, and frequently on the same day. CDR – Manchester Data Recovery Services – can perform a whilst-you-wait diagnostic test to confirm the fault for many customers who visit in person.
CDR offers two service levels at which the recovery can be completed. Charges are higher for the expedited service.
- Standard service: Nominal timescale of 7 to 9 working days – Aimed at home users and small businesses not in a rush. Same quality of service and techniques used, but emergency service jobs take precedence.
- Emergency service: 24 to 72 hours (includes weekends and bank holidays) – Round the clock working for critical data. Work starts immediately on your device. Frequently the work is complete within 24 hours of receipt.
Please note that these time scales are subject to access to any required donor parts. HDDs which have been previously opened can require an extended working time beyond those set out above.