How quickly do you need your data recovered?

Free diagnostic tests take place within 1 working day of receipt of the device, and frequently on the same day.

CDR offers two service levels at which the recovery can be completed. Charges are higher for the expedited service.

• Standard service: Average timescale of 7 to 9 working days – Aimed at home users and small businesses not in a rush. The same quality of service and techniques used, but emergency service jobs take precedence. In complex data recovery cases, working time can extend beyond the advised period. There are no additional charges for donor parts or extended working time on complex cases.
• Emergency service: Average timescale 24 to 72 hours (includes weekends and bank holidays) – Round-the-clock working for critical data. Work starts immediately on your device with the aim of completing the work as quickly as is feasible.

The main factor that determines the completion time is often the condition of the disk itself. The more degraded the HDD or SSD is, the longer the disk imaging (reading) time will be. Completion times are often quicker if a customer specifies what the critical data required is. For example, this may allow for the skipping of downloaded TV/Film video files which could save a considerable amount of time.

Once work is complete on the device the data can be returned by download or on physical media. Note that for large amounts of data, additional time can be required to upload/transfer the data. For example, for each 1000GB of data, it takes approximately 3 hours to copy to a return media HDD.

Please note that these time scales are subject to access to any required donor parts. HDDs that have been previously opened can require an extended working time beyond that advised above.