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HDD Failure: Seagate “DM001” Grenada series

In Blog, Hard Disk Drive Recovery Case Study by AdministratorFebruary 11, 2016

Seagate “DM001” Grenada Data Recovery Methods CDR – Manchester Data Recovery Services – has noticed a high incidence of failure in the following Seagate 3.5″ desktop drives: ST1000DM003-1CH162 ST1000DM003-9YN162 ST1000DX001-1CM162 …

Data Recovery Case Studies
Too good to be true data recovery
Cheadle DATA Recovery Ltd
Cheadle DATA Recovery Ltd
5.0
Based on 367 reviews
See all reviewsWrite a review
Nicholas Jinks
Nicholas Jinks
12:14 14 May 25
Extremely impressive technical expertise, fantastic customer service, got my entire hard drive restored after an extremely unusual fault, cannot recommend highly enough.
Ian Marshall
Ian Marshall
14:48 09 May 25
An outstanding service for which terms and conditions are clearly set out in advance. The recovery activities are easy to understand and the 'no recovery no fee' basis is emphasised from the outset.... The images in particular were of great importance and sentimental value summarising some real highlights in my life. I was so pleased that all data appear to have been recovered and at a price and time extremely acceptable. Thank you.Ian Marshallread more
fern montanna
fern montanna
16:57 07 May 25
Would just like to say thank you to John for the Wonderfull work he did in recovering all the data on my MacBook that I thought I had lost forever. Amazing. Very professional and would Highly... recommend.read more
Pog Jam
Pog Jam
17:20 01 May 25
Absolutely impeccable service. I will always use Cheadle Data Recovery in the future.

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CDR - Manchester Data Recovery Services - offers professional services to businesses and home users, and provides the best possible success rates with a fixed price quotation in advance.

Cheadle DATA Recovery Ltd is rated 5 stars on Google Business based on 354 reviews
Google Rating
5.0
Based on 367 reviews
Cheadle DATA Recovery Ltd
Cheadle DATA Recovery Ltd
5.0
Nicholas Jinks
Nicholas Jinks
12:14 14 May 25
Extremely impressive technical expertise, fantastic customer service, got my entire hard drive restored after an extremely unusual fault, cannot recommend highly enough.
Ian Marshall
Ian Marshall
14:48 09 May 25
An outstanding service for which terms and conditions are clearly set out in advance. The recovery activities are easy to understand and the 'no recovery no fee' basis is emphasised from the outset. The images in particular were of great importance and sentimental value summarising some real highlights in my life. I was so pleased that all data appear to have been recovered and at a price and time extremely acceptable. Thank you.Ian Marshall
fern montanna
fern montanna
16:57 07 May 25
Would just like to say thank you to John for the Wonderfull work he did in recovering all the data on my MacBook that I thought I had lost forever. Amazing. Very professional and would Highly recommend.
Pog Jam
Pog Jam
17:20 01 May 25
Absolutely impeccable service. I will always use Cheadle Data Recovery in the future.
ziggus357
ziggus357
14:01 09 Apr 25
This is the second time I have used Cheadle Data Recovery and I cannot praise their services enough. John helped me out of a stressful situation with data management that had, over the years, gotten out of control and I was at risk of losing precious videos of my child. John was straight forward and upfront with explaining the risks of lost data and his calming and patient demeanor helped me figure out where it had gone wrong. Most grateful with your support, John. Thank you 🙏
Lego Maniac Productions
Lego Maniac Productions
09:26 30 Mar 25
Found John (CDR) though Google and glad I did. He spent the time to discuss the process with me, and his reasonable fee structure. In the end the HD had lost a head, but he was able to recover the majority of the disc and get a copy of the recovered files safely back to me within the sugested timeframe. Hopefully I won't need his services again, but I'd recommend him to anyone who does.
Nippich Kaeosamut
Nippich Kaeosamut
20:16 20 Mar 25
The service is perfect. The technician is very nice and professional. He can explain the course and how to fix clearly. If your HDD is broken, you should choose here.
tee see
tee see
14:06 20 Mar 25
John's technical expertise is truly impressive. He communicates complex concepts clearly and shows a genuine commitment to helping his customers. When my MacBook failed, I was desperate to recover my data. John not only successfully retrieved all my files but also managed to repair the MacBook itself.The service was excellent, with transparent pricing throughout. His assistance came during a particularly difficult time for me, and I'm incredibly grateful.I'm surprised by the negative reviews of Cheadle Data Recovery—my experience was entirely positive, and I would recommend ignoring those negative comments.
Mark Fisher
Mark Fisher
10:30 12 Feb 25
Really excellent and professional service. I had a lot of archived music on my drive which was all, thankfully, recovered. Would highly recommend to anyone.
Sam St. John
Sam St. John
19:42 30 Jan 25
John is great - The only person i would trust to bring camera rushes back from the dead after any data back up disasters
Hassan
Hassan
23:19 04 Dec 24
Great service, would highly recommend. Managed to recover all my data from my corrupt ssd drive, despite many people telling me this would not be possible. Very professional and speedy service. Prices are fixed and upfront so no hidden charges. Thank you
Ian Humphreys
Ian Humphreys
10:41 12 Nov 24
My HDD gave up the ghost and although there was no sensitive information on it more a case of sentimental and historic information, I wanted to get the information if I could. I researched a lot of companies via the internet that "say" they provide this service only to find that they really are just intermediaries who do not do the work themselves sometime offering a low price only to then hold you to ransom by saying the process is more complicated or it will take more specialized equipment to retrieve the data. CDR on the other hand do all the work themselves and explain clearly why the HDD may have failed, the process they undertake and how long it will take and then provide you with a price. You do not pay until the data has been recovered and until you decide whether or not the information you are looking to retrieve is retrievable. So, the process and price is 100% transparent. I was extremely happy with the service provided by CDR and Dr. John Reid and would not hesitate to recommend him/them for these services.
Park Crescent Hotel
Park Crescent Hotel
12:23 29 Oct 24
MY EXPERIENCE WITH CDR HAS BEEN AMAZING.HE IS LIFE SAVERPROFESSIONAL, KNOWLEDGEABLE ANF RELIABLE-PRICE ARE GOODHIGHLY RECOMMEND AND WOULD MOST DEFINITELY USE AGAIN.
Michael Smillie
Michael Smillie
18:25 28 Oct 24
Great advice, even though they made no money from me John provided sound advice and clearly years of industry knowledge in a short call, which established that my drives were not corrupt, I was just using the wrong adapter for a 3.5 HDD. A quick look on Amazon for the correct device and hey presto, data copied to new locations. Thank you John for you valued assistance. Anyone looking for a sound and safe pair of hands can trust Cheadle Data recovery Limited.
Karen Shaw
Karen Shaw
01:24 26 Oct 24
I am extremely happy and very grateful to Chealdle Data Recovery Ltd for the recovery of my data from my damaged HDD.Not only with the outcome, also with the process from start to finsh and down to the careful packaging of my returned items.The promise of not having to pay anything until the job was completed successfully, was fulfilled and I was kept informed of what was happening at all stages.John is very professional and knowledgeable, kept me updated and let me know what was happenening, with patience and clear guidance of what to do at various stages (which was needed as I know nothing about this kind of thing)Highly recommend and would most definitely use again. Thank you John. :-)
Jeremy Stuart
Jeremy Stuart
16:11 22 Oct 24
THE place to go to get your data recovered. Professional, knowledgeable and reliable. I won't use anyone else and have used Cheadle Data Recovery numerous times. You can use this service with full confidence. John has been serving the industry for many years and knows his stuff. Thank you!
Kiernan Thorlby
Kiernan Thorlby
15:53 22 Oct 24
John @ Cheadle Data Recovery Ltd has been excellent. I was very anxious I might have lost access to 10 years of family photos amongst other Data which were stored on a nas drive. To make it more difficult to recover I had encrypted the drives when I initially set it up. 2 of my drives ended up failing so I approached another company to see if Data recovery was possible, I became sceptical when they were pushing me to send my nas drive in and so looked for another company. I came across CDR, which is only 20 mins away from my house. John was very up front about the costs involved which put my mind at ease so I went ahead with recovery. It looks like he's managed to recover all my data, I've now got it all back and been checking through everything and it all looks great. I'm so glad I went with Johns company rather than the first one I found. Can't recommend enough!
David Booth
David Booth
09:10 18 Sep 24
John was incredibly helpful, reassuring and efficient in recovering footage from a formatted SD card. I cannot recommend him enough. Superb.
Andy Davies
Andy Davies
15:33 06 Aug 24
I had an issue with the port on my external hard drive so made an enquiry as to how much it would cost to get the data recovered. I received a call very promptly saying that it looked like it was a problem that I could solve myself instead of taking it in and gave detailed instructions on what to do and said that I could bring it in if I couldn't fix it myself.I followed John's instructions and was able to solve the problem without spending a penny. I really appreciated John's advice and I don't think there are many businesses who would offer this if it was in my best interest not to bring it in. Would highly recommend.
Adrian Stretton
Adrian Stretton
17:20 30 Jul 24
I had just got back from a Japan trip and had been storing my trip photos and videos on a HDD that already had lots of data stored on it. When I got home and looked to backup I found I could no longer access my drive. I had looked up and found various data recovery specialists and found many to have hidden fees even taking my HDD to another “specialist” before finding Cheadle Data Recovery. John was very clear and upfront with costs. He explained the damage done to my HDD and the work that had to be done. He retrieved all the data and I can’t thank him enough! Note to self have at least two backups.
David Wood
David Wood
08:32 22 Jul 24
We used Cheadle Data Recovery to recover data from a NAS box which unfortunately had 2 drives fail in a RAID5 at the same time! John was incredibly knowledgeable, explained the process and quickly turned round the work for us. An extra bonus, everything from the NAS was fully recovered and we are now back up and running.
Margaret Willcocks
Margaret Willcocks
08:15 22 Jul 24
I would strongly recommend Cheadle Data recovery to do what it says on the tin! We live in Italy and my local IT technician was completely defeated when he replaced a hard drive and half our data was lost. On a return visit to Manchester I found this company, left the offending item with Dr Reid, who obviously knows all there is to know about the subject, and the information I had lost was returned to me, according to the stated terms, almost immediately. Thank you for providing an excellent service..
Elsa Smart
Elsa Smart
16:25 19 Jul 24
Really impressed by the standard of service provided. John talked me through the process and I was kept informed all along the way. Was able to get back some very precious data and made some family members very happy. Really recommend!
John Robinson
John Robinson
12:01 24 Jun 24
I thought I'd lost the majority of my last 12 month's photography, comprising tens of thousands of images, when three of my hard drives (two SSDs and a traditional drive) inexplicably became corrupted at the same time. To compound that I also had two Micro SD cards full of drone photographs which wouldn't open. I looked around on the Internet for data recovery services in the Cheshire area and was attracted to Cheadle Data Recovery's website. I 'phoned John who was extremely helpful and knowledgeable which gave me the confidence to use CDR. He also explained all the costs up-front and his 'no-recovery/no-fee' policy. He managed to recover all the lost data at the agreed price which was a massive relief to me. I wouldn't hesitate in using CDR again and cannot recommend them highly enough.
Alex Brown
Alex Brown
20:10 02 Jun 24
John was clear and professional, would highly recommend.
Stephen Owens
Stephen Owens
12:42 14 Mar 24
After a catastrophic HDD failure, I was shocked to find that my Mac’s Time Machine had excluded (apparently by default because it wasn’t an internal drive?) the drive from my backups. I then discovered I’d lost 52 years worth of photographs, many of which were irreplaceable.I contacted John after checking reviews of various data recovery companies and after discussing things with John, entrusted him with the recovery. John was very clear up front about costs and chances of recovery - given the specific type of Seagate drive involved - and then set about recovering the data.First efforts were largely successful after reading as far as the disk errors but after I was thinking that was it, John suggested he could made a second attempt - reading backwards to the errors - which indeed proved additionally successful. Results were:* Photo’s in library:  21,745* Photo’s unrecovered: 450* Unrecovered photo’s replaceable: 448* Unrecoverable photo’s lost: 1 (possibly 2)…which equates to a 99.99% success rate!I’ve undoubtedly not recovered other files but it was the photo’s (and memories) that are crucially important and I only have the highest recommendation for the efforts that John put in over and above what could be expected in recovering them.I’m hoping I never have such a situation again but if I do, I know where to come to for help.Many thanks, JohnKind regards,Stephen Owens
Yvonne Ledden
Yvonne Ledden
20:29 20 Feb 24
John is a first class data analyst, who offers a pristine and premium service, from the very outset of your enquiry to the completion of the data recovery project. I would not hestitate to highly recommend John, and, had I not been fortunate enough to live quite local, I would be willing to travel a considerable distance to use his unbeatable data skills. He doesn't have the letters, and 'Dr'., before his name for nothing! I am eternally grateful to him for recovering 4 TB of irreplaceable data for me.Thank you so much John,Kindest regards from,Yvonne Ledden.
Terry Abrahams
Terry Abrahams
09:16 08 Feb 24
CDR did a great job of recovering files from one of my 1TB HDDs. Despite a broken R/W head CDR recovered 99% of the files on the broken drive and within the timescale quoted. I would highly recommend CDR for data recovery on HDDs.
iron mike
iron mike
16:45 25 Jan 24
I had a problem with my sd card from my camera and tried various online tools to fix issue but with no joy. I spoke to John at Cheadle DATA Recovery and he took his time to explain the pros and cons of data recovery from an sd card.Very professional and I would recommend this company.
Chris Gildea
Chris Gildea
13:55 20 Jan 24
I had an issue that my laptop would not boot up, I took the SSD drive out and tried it in an external housing plugged into another laptop. That didn't work either. My backups were slightly out of date and I needed files stored on the faulty SSD. I contacted CDR and they responded extremely quickly stating that they could recover some of the data. As the files needed were required quickly, CDR managed to recover most of the data held on the faulty SSD and they did so within a few days of commissioning them. John was extremely professional and knowledgeable and kept me up to date with the recovery process. It's one of those services you never want to need, but extremely happy and relieved when I did. It would have cost me a lot more in time and money to reproduce the data I needed to be recovered.If you need data recovering from a hard drive, CDR are the best at recovering the data (please note that recovery might not be possible depending upon damage caused).
Stuart Murray
Stuart Murray
22:03 09 Jan 24
Was recommended to use John by “people in the know” and it was the right decision. I had some very personal information collected over 6 years on a USB disc which was corrupted and it was rescued.John explained very clearly what needed to be done and I was updated at all stages.A very professional service. Highly recommended
Ruth Cummins
Ruth Cummins
10:19 09 Jan 24
Cheadle DATA Recovery Ltd saved my Christmas ! I broke a hard drive just weeks before Christmas. Thankfully Cheadle Data Recovery Ltd was recommended to me. Only for this recommendation I probably would have spent a fortune without success.I got in touch with Cheadle Data Recovery Ltd. I was talked through the process, the fees were outlined and very clearly a guarantee that no recovery no fee. I sent my hard drive for repair and was given a time frame for its repair. I was able to relax over Christmas knowing that I did not have to redo all the work I had lost. I would definitely recommend Cheadle Data Recovery Ltd for ease of communication, contactability, efficiency, successful repair and competitively priced. A very big Thank you !
darren ball
darren ball
10:29 03 Jan 24
After a recent trip to the USA upon return we appeared to have lost all of our recordings on a Go Pro Hero SD Card. We tried various ways to recover including online software without success. I was recommended to John at Cheadle data Recovery. The responses were immediate and I was feeling confident. John gave me a full explanation on the issues we had encountered and what he would do to recover the data. I booked the fast service and John recovered the lost data. Amazing service and would 100% recommend John and Cheadle data recovery. Superb service!
Amin Aminian
Amin Aminian
23:32 02 Jan 24
Many thanks to Cheadle DATA recovery for being able to retrieve incredibly important files from a damaged external drive. They were 100% transparent with their fees and worked to their promised timeframe. One very relieved and happy client. Thanks once again.
Alistair Vernon
Alistair Vernon
10:27 25 Dec 23
Fantastic service, thank you. Data recovered and returned very quickly.
AryAbod Siharyvani
AryAbod Siharyvani
16:45 11 Dec 23
Adam Dismore
Adam Dismore
05:57 06 Dec 23
Exceptional service and result. 100% success in retrieving a very large volume (1TB+) of critical data which was very difficult to recover. John’s manner, professionalism and reliability was outstanding. Recommend very highly.
Calum McMillan
Calum McMillan
12:12 06 Nov 23
My seven-year-old hard drive suffered a failure of the read/write heads and left my without access to project files that represented over a year of work and that I had foolishly failed to properly back up.Thankfully CDR was able to successfully recover 100% of the files. John was clearly very knowlegable about the data recovery process and was able to answer all of my questions in the lead up to beginning work on the drive.CDR are very open about the costs and difficulties involved in recovering the data from the drive. The full final price is set from the outset including cost of replacement parts with no hidden fees down the line.I am very satifisfied with the service from Cheadle Data Recovery and, while I hope not be in the position of requiring their services in future, should the need arise I would be more than happy to trust John again with the recovery process.
Nicola Briggs
Nicola Briggs
12:12 04 Nov 23
Went to this business on a recommendation after my external hard drive failed. They were clear as to theirs fees, offered a no recovery no fee contract, and were true to their word, with regular updates. I got all my data back and would thoroughly recommend them.
Penni Warburg
Penni Warburg
06:59 07 Oct 23
After losing my husband earlier this year, I took such pleasure in watching videos of our lives together and our small children as they grew up. I was then so shocked to find that the hard disk drive on which the digitised videos were failed. Through a colleague, I found John and Cheadle Data Recovery. Although a very painstaking task which he wasn't at all sure was going to work, he managed to get probably 80-90% of the videos back, much to my absolute delight. Service and responsiveness were both excellent and I felt absolute trust that if anyone could manage this, then John and his company could. I am so appreciative and have no compunction in recommending John's company to anyone.
peter critton
peter critton
09:08 13 Sep 23
David Spencer
David Spencer
20:29 07 Aug 23
simon morris
simon morris
09:32 03 Jul 23
Cheadle Data Recovery promptly, efficiently and economically restored 4000 deleted images representing 10 years' work that I accidentally deleted on a hard drive. I am delighted that a colleague recommended CDR to me, and am thrilled that they were able to reverse a devastating loss on budget and within a few days.
Paul Hilton
Paul Hilton
10:40 30 May 23
One of the best customer and technical service experiences we've had. From initial telephone call to receiving our recovered data, John kept us updated at each and every step in a clear and concise manner. We highly recommend Cheadle DATA Recovery if you're looking for a professional data recovery service.
Vicky Mohring
Vicky Mohring
10:45 20 Apr 23
Cheadle Data saved my bacon! After my water bottle leaked in my computer bag my external hard drive was drowned. John was helpful, clear and concise at every stage and it was reassuring to know that if the data couldn't be recovered there would be no fee. Amazingly, John managed to recover every single file and I was back up and running in no time. Worth every penny!
Umesh Samani
Umesh Samani
15:40 23 Mar 23
Simply amazing!My world had fallen apart when the computer crashed couple of weeks before Christmas. Everything, yes everything was on there all by business stuff for the last about 15 years. A good friend of mine had the computer and replaced the hard drive gave me the computer back to get going, whist keeping the old hard drive to retrieve all the information on it.A couple more weeks and was told ‘some of the data had been retrieved ‘but sadly some couldn’t be but would keep trying, another couple of weeks and I was given a hard drive with the retrieved data.80% had been recovered however the most important information was the 20% that was ‘no longer retrievable’!The pain and agony as it was all financials that I desperately needed. My friend had suggested to contact CDR ‘Cheshire Data Recovery’ to see they could help and also another friend had mentioned them too!What a refreshing change to get a prompt and positive response from John, from the initial contact, phone conversation with full in depth explanation of what’s happened, what could be done and the possible outcome filled me with full confidence knowing I was dealing with someone who had a passion for his work and more so wanting to help.No over promises but statements of what would happen, I posted off the hard drive and next day got a response to say john was in possession of the hard drive and the time schedule of when it may be in the system. Sadly my hard drive was more damaged due to the times the data was tried to be retrieved, which meant some parts had to be ordered to rebuild my hard drive. A week or so later I was sent some files to check to see if everything was in there.As I checked the folders my heart sank that the data had not been recovered only the stuff that I had already got, a quick email to John to confirm was that the case and there was no sign of the other 20% data that I really needed.John asked me look harder at the ’found’ files and study all them, after a few hours of looking.. to my amazement those missing, important files were there, it’s just they were not listed/ labelled but all there.I am so pleased I contacted John who has literally saved my life, a very professional man, who knows what he’s talking about.Great service, great price and would highly recommend Dr John C Reid, Cheadle Data Recovery. 100%.Thank you.UMESH SAMANISPECIALIST CARS STOKE
Stephen P Starling
Stephen P Starling
21:11 14 Mar 23
All my back up data went missing from a corrupt drive and John explained the full process and maned to save all the important data, including 15 years of irreplaceable photographs so excellent and professional to a T!
Ella Mason-Mills
Ella Mason-Mills
08:59 05 Mar 23
Cheadle Data Recovery managed to restore precious videos and pictures I thought I had lost due to my external hard drive being corrupted. An extremely professional service, you will be kept up to date step by step. I would definitely recommend.
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