File List Viewer Instructions

Use of the file listing software will help you know if the data you require has been recovered OK. It is worth taking a few minutes to use the software so you can establish that the data you require has been recovered OK.

Brief instructions

  1. Save or download the .ZIP file attached/linked to the email which was sent to you.
  2. Save this to a place you can find it easily, e.g. the ‘Desktop’
  3. Download & install the file listing software from our website – click here to download.
  4. Open the .ZIP file list in the file listing software. Check your data has been recovered OK.

Comprehensive instructions

The file listing shows all of the files that have been recovered. If next to the file it says “Header OK” then the file is OK and is working. If next to the file it says “Header Corrupt,” then it is likely the file is corrupt. However, some less common files whose header is not in our database will display as corrupt, when they are in fact working OK. These files can be checked manually for you if required. If in the status column it states “Contains Bad Sectors” or “Contains Bad Blocks” or “Unprocessed Sectors” then it is also likely the file is corrupt. Please note it is not possible for the file list checking process to be 100% accurate, its aim is to give an indication of the quality of the recovery. If there are critical files these can be checked manually for you. Once you have checked the list please contact CDR so the recovery can continue. If approved your data will then be copied to media for return.

The easiest way is to use our ‘File Listing Viewer’ software that enables you to view the file as if you were looking at your hard drive in Windows explorer.

Before downloading the program save the file list .zip file attached to the email. Save it to your ‘Desktop’ or somewhere else you can easily find it.

PLEASE NOTE THIS SOFTWARE WORKS ONLY ON A WINDOWS PC. It does not work on Mac OS X; we are currently working to develop a version to work with this platform.
The viewer can be downloaded from the following URL:

Save and open the file. You should see “FLV Setup.exe” within the zip folder. Double-click this file and follow the instructions for installing on your computer.

Once the installation is complete, click on the ‘Start’ button on your computer, now move the cursor-arrow to ‘Programs’, look for ‘File list viewer’ and click on it to open the program. You will now need to point the program to the saved file list ZIP file that was sent with this e-mail. Click the ‘Open’ button and it will open the file listing.

The listing program has certain pre-set searches based on files extension types that you can use to help you locate our data if you are having problems. You can also type additional search criteria in the box below the pre-set search box, e.g. the users name, the name of a critical file that you are for etc.

The file inside the ZIP file is in CSV format so it can also be imported into most spreadsheet or database software, however some programs have limits to the number of rows that can contain data. Excel 2003, for example, will only allow approx 65000 rows, so if there are more rows, these will not be displayed in these programs. So we recommend using our own file viewer software as it shows the all of the file list in a structured format.