How to recover data correctly.
At Cheadle DATA Recovery Ltd we are very proud of our honest and transparent approach to offering data recovery services, this approach usually leads to positive feedback. We know that for many customers it is their first experience of data loss and consequently we aim to make the process as simple as possible.
- Step 1: Analysis and Diagnostic tests
From your first phone call or email to Cheadle Data Recovery we aim to give you a realistic idea of how your storage device has failed, what can be done, and how much it will cost to recover the data. CDR offers a free diagnostic service. We encourage all customers to try and visit CDR in person with their device; we can often conduct a whilst-you-wait diagnostic test. If this is not possible or convenient then storage devices can be sent in the post to CDR, and a diagnostic test will be conducted within one working day of receipt.
- Step 2: Fixed price quotation
On the basis of Step 1 CDR will generate a fixed price quotation to recover data from your failed device. This price includes the cost of any donor parts that are required. There are never any non-refundable fees for the work we conduct, even for the donor parts that we order in to conduct the work. For hard disk drives CDR has three main tiers of pricing that are based on the fault with the device. For Flash NAND based media (memory sticks & cards) we have a flat rate pricing based on the capacity of the device. If you do not wish to proceed at this step your failed storage device can be couriered back to you at cost charge, or you are welcome to collect it.
- Step 3: Recovery methods
Hard disk drives and Flash NAND based storage media can suffer from a variety of faults. Unlike most ‘PC shops’ and IT support companies at CDR we have a host of specialist hardware data recovery tools and proprietary software that allow us to achieve a high success rate. Simply plugging your failed storage device into a computer can make matters much worse. If you are suffering from data loss please turn off the device and contact an expert.
- Step 4: Customer approval
At CDR we ensure that you are happy with what data you will receive back in advance of any payment. We provide a full file listing, which details what data has been recovered and tests each individual file for corruption. Only on approval of this file listing do we raise an invoice for the completed work. If the data you want is corrupt and you do not wish to proceed with the recovery then we do not make a charge for any of the work conducted.
- Step 5: Payment and return of data
An invoice will be raised and payment details are sent to the customer by email. The recovered data will be copied to the return media which a customer is welcome to collect in person or it will be sent out by a recorded delivery service. If there is 16GB of data or less the data will be returned on a series of DVDs. If there is more data than this then it is necessary to copy the data to a new hard disk drive or memory stick.
No diagnosis fee & whilst-you-wait diagnostic service.
If it is not possible to recover your data there is no fee.
No hidden charges (e.g. excessive postage fees).