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11th – 18th September: Business closed

By Administrator on September 9, 2017. Posted in Blog. Tagged as working hours.

CDR – Closed from 11th to 18th of September, 2017. CDR – Manchester Data Recovery Services – shall be closed from Monday the 11th of September for one week. Normal business hours shall resume at 9 am on Tuesday the 19th of September. Any enquiries will be answered as soon as possible on return. Please…

FreeNAS Linux RAID

By Administrator on September 9, 2017. Posted in Blog, Recovery of the day, Server/RAID Array Recovery Case Study. Tagged as Linux, RAID.

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9/9/2017 – 4 Disk RAID-5 FreeNAS – Multiple HDD failures Work has recently been completed on a four disk RAID-5 network attached storage (NAS) device. The four disks came from a computer using FreeNAS. These were comprised of three different models of HDD and of different capacity. The owner of the RAID had reported that…

Seagate 2TB Backup Plus – not detected

By Administrator on August 23, 2017. Posted in Blog, Recovery of the day. Tagged as Manchester, Seagate, success.

23/8/2017 – Seagate 2000GB external HDD – not detected by any computer A Manchester city centre based Landscape and Ecology consultancy had a considerable number of design files for clients on an HDD which failed. No clicking sounds could be heard from the failed HDD. However, the HDD could not be detected by any Windows…

WD20NMVW mechanical failure

By Administrator on July 28, 2017. Posted in Blog, Recovery of the day. Tagged as head assembly, my passport, Western Digital.

28/07/2017 – WD20NMVW – Failed Read-Write Heads A 2000GB (2TB) portable HDD was being used by a furniture design company to store data associated with their newly designed products, as well as some archive data associated with the business. Their last complete backup of all the data was approximately eight months prior to the failure…

Data Recovery Scam Example – Inform yourself

By Administrator on July 22, 2017. Posted in Blog, Hard Disk Drive Recovery Case Study, Recovery of the day. Tagged as HDD, platter damage, scams.

22/7/2017 – ST3000DM001. Pre-opened HDD This week CDR – Manchester Data Recovery Services – received a 3TB HDD from a media company based in Sale, Cheshire. The drive contained video footage for various projects. The owner of the HDD had described that the drive had been making a ‘clicking’ sound. Knowing this, and that the…

Ransomware Locked MacBook Pro

By Administrator on July 14, 2017. Posted in Blog, Recovery of the day, Solid State Disk Recovery Case Study. Tagged as Apple, MacBook, Ransomware, SSD.

14/7/2017 – Ransomware Locked MacBook Pro A user of an Apple MacBook Pro (2013) had suffered either a malware attack or breach of his iCloud account. The result of which is that his MacBook Pro had been locked, with a message on screen requesting that the owner of the laptop should pay a ransom. If…

128GB MicroSD counterfeit

By Administrator on July 5, 2017. Posted in Blog, Recovery of the day. Tagged as counterfeit, Fake, memory card, micorsd.

05/7/2017 – 128GB MicroSD fake capacity Today, CDR has been working on a MicroSD memory card which had a reported capacity of 128GB. The memory card had been purchased from Amazon Market Place. It had been used by the customer to record video from an underwater Go Pro camera showing diving around a reef. The…

Seagate ST4000DM000 4TB damaged platter

By Administrator on June 30, 2017. Posted in Blog, Recovery of the day. Tagged as Manchester, platter damage, Seagate.

30/6/2017 – ST4000DM000 – Contamination inside the disk A Seagate ST4000DM000 hard disk drive was received from a Manchester based media company. The HDD was from an external “Backup Plus Hub” USB3 caddy, and had been knocked off a desk by one of the employees whilst he was working on a project. The drive contains…

Detached read-write heads

By Administrator on June 28, 2017. Posted in Blog, Recovery of the day. Tagged as head crash, my passport, Western Digital.

28/6/2017 – HDD read/write heads detached A Western Digital My Passport 500GB was received for recovery. The drive was spinning, but an audible clicking and scratching sound could be heard. The HDD had sustained a physical shock, which had caused failure. The HDD has a total of three read-write heads assigned to four platter surfaces.…

WD 2TB My Passport Dropped on the Floor

By Administrator on June 27, 2017. Posted in Blog, Recovery of the day. Tagged as my passport, WD, Western Digital.

27/06/2017 – WD 2TB My Passport – Dropped on the floor A 2TB (2000GB) Western Digital My Passport Ultra portable HDD was dropped by the customer on the floor. The HDD made some quiet clicking noises and was not recognised by his Apple Mac or Windows computers. From the initial telephone diagnosis of the HDD,…

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11th – 18th September: Business closed September 9, 2017
FreeNAS Linux RAID September 9, 2017
Seagate 2TB Backup Plus – not detected August 23, 2017
WD20NMVW mechanical failure July 28, 2017

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