News & Blog - Cheadle DATA Recovery Ltd

WD20NMVW mechanical failure

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJuly 28, 2017

28/07/2017 – WD20NMVW – Failed Read-Write Heads A 2000GB (2TB) portable HDD was being used by a furniture design company to store data associated with their newly designed products, as …

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Data Recovery Scam Example – Inform yourself

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJuly 22, 2017

22/7/2017 – ST3000DM001. Pre-opened HDD This week CDR – Manchester Data Recovery Services – received a 3TB HDD from a media company based in Sale, Cheshire. The drive contained video …

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Ransomware Locked MacBook Pro

In Blog, Recovery of the day, Solid State Disk Recovery Case Study by AdministratorJuly 14, 2017

14/7/2017 – Ransomware Locked MacBook Pro A user of an Apple MacBook Pro (2013) had suffered either a malware attack or breach of his iCloud account. The result of which …

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128GB MicroSD counterfeit

In Blog, Memory Stick/Card Recovery Case Study, Recovery of the day by AdministratorJuly 5, 2017

05/7/2017 – 128GB MicroSD fake capacity Today, CDR has been working on a MicroSD memory card which had a reported capacity of 128GB. The memory card had been purchased from …

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Seagate ST4000DM000 4TB damaged platter

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJune 30, 2017

30/6/2017 – ST4000DM000 – Contamination inside the disk A Seagate ST4000DM000 hard disk drive was received from a Manchester-based media company. The HDD was from an external “Backup Plus Hub” …

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Detached read-write heads

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJune 28, 2017

28/6/2017 – HDD read/write heads detached A Western Digital My Passport 500GB was received for recovery. The drive was spinning, but an audible clicking and scratching sound could be heard. …

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WD 2TB My Passport Dropped on the Floor

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJune 27, 2017

27/06/2017 – WD 2TB My Passport – Dropped on the floor A 2TB (2000GB) Western Digital My Passport Ultra portable HDD was dropped by the customer on the floor. The …

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WD 4TB CCTV Deleted video

In Blog, Hard Disk Drive Recovery Case Study, Recovery of the day by AdministratorJune 26, 2017

26/06/2017 – Western Digital 4TB (4000GB) – CCTV Deleted video Requires deleted/lost footage to be recovered. The drive was part of a CCTV recorder. The data required is part of …

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NHS cyber-attack: computer systems held to ransom

In Blog by AdministratorMay 12, 2017

Ransomware attack on NHS hospitals On the 12th of May, 2017, there has been a major ‘ransomware’ attack affecting multiple hospitals in the UK. Computer systems have been powered off, …

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How to recover Canon video files

In Blog, Memory Stick/Card Recovery Case Study by AdministratorMay 6, 2017

Canon video file data recovery Modern Canon video cameras, or SLRs, with video capability, produce high definition video files. They are widely used by amateur and professional videographers. CDR – …

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Excellent

Cheadle DATA Recovery Ltd5.0

Based on 381 reviews

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RDC Creative Media

4 days ago

I have used Cheadle Data Recovery twice now for failed hard drives, John was so helpful and informative about both jobs and he went above and beyond to make sure that I was completely satisfied. I would HIGHLY recommend Cheadle Data Recovery to anyone looking for help with recovery issues. John is flexible, down to earth and just an all round great guy. I will be using him again if I ever have any issues!

LM M

1 week ago

I’m not usually someone who posts reviews, but in this case, I felt it was absolutely warranted. My only regret is that I didn’t find Dr. John Reid sooner.
Before reaching him, I had already wasted time, money, and a great deal of emotional energy. I had almost accepted that everything on my Toshiba 2TB drive my personal work, studies, sentimental family photos and videos, and professional work dating back to 2022 was gone for good. Other so-called “professionals” either refused to take on the job due to its complexity or simply didn’t have the expertise.
As a last resort, I emailed John one evening. By 9:00am the next morning, he had already called me. From the start, he was thorough, clear in his explanations, and completely upfront about costs and realistic expectations. I really appreciated that he didn’t offer false hope and maintained professionalism throughout.
I decided to take a chance and made a 70-minute journey with a small glimmer of hope. When I arrived, John didn’t just take the hard drive and send me away he took the time to explain in detail what the issue might be, the possible solutions, and even gave me advice on how to care for hard drives in the future.
He promised an update by the end of the day and he delivered. After I clarified that the drive was 2TB rather than 1TB, he provided a revised quote, which I agreed to. I placed my trust in him while keeping my expectations realistic.
Throughout the process, John kept me informed. When he said recovery might be possible, I remained cautiously optimistic. Then came the moment of truth: I received a link showing which files were recoverable. To my amazement, only a minimal number were damaged.
The relief and happiness I felt seeing those files again is hard to put into words. I truly cannot thank John enough.
I wouldn’t hesitate to recommend him to anyone. The journey was absolutely worth it for such a professional and dedicated service—and I will definitely return with other devices I had previously given up on.
Thank you so much, John.

Response from the owner:Hello "LM M", I am not sure which job/disk this refers to, but thank you for taking the time to write the review and the sentiments. It's worth noting that you chose to visit in person, and it was possible for me to inspect your device during your visit. Unfortunately, on Google Maps a number of data recovery companies have created fake office listings in Manchester (and other city centres) where there are no staff, only a PO Box/Virtual Office. Best regards, Dr John C. Reid.

Scott Douglas Audio

2 weeks ago

Really honest guy, he’s not in the business of ripping anyone off, and actually helped me fix the problem myself/save a lot of money.

Although I didn’t need Johns services this time I would absolutely recommend anyone get in touch. God forbid but if I ever have another data disaster I’m coming here first!!!

Response from the owner:Hello Scott, thank you for the review. Over the phone I aim to provide advice that is in a potential customer's best interest. In this case, due the nature of the fault, I advised just waiting a couple of days, as it was possible that the SSD would re-enter an accessible state.

It is also this very situation as to why certain data recovery companies offer free (same day) collection services - they want to minimize the opportunity that a potential customer has to resolve the issue in their own time, and know there could be a quick and easy fix.

This is why I typically advise, that where possible, someone facing data loss should take their time, and consider a data recovery service provider carefully - generally it is a good idea to looked beyond the Google sponsored/paid adverts at the top of the search results.

Best regards,
John C. Reid.

Noel Frith

2 weeks ago

I have read most of the reviews on this page and I can relate to a similar situation myself with those of John Cartwright. I was recommended to consult Cheadle Data Recovery Ltd, so I telephoned John Reid and explained the situation. This was on the 23rd Feb. '26. From the receipt of my harddrive by him a few days later, I was kept informed regularly as to how the recovery was developing and the technical details involved. Also, the cost of the recovery was outlined to me in full at the outset and any questions I had were answered to the full. I must admit, I was totally resigned to the fact that I had lost everything. Now,I'm a happy chap once more!
I cannot thank Dr. Reid enough for the work and effort he has put into this recovery. I have every confidence in recommending his
expertise to anyone who could be in the same boat in the future.

Noel Frith.

Response from the owner:Hello Noel, thank you for the review. I am glad the process and result was a positive one for you. In this case you had a 500GB 2.5" Seagate HDD (ST9500325AS) dating from about 2010. When powered on the HDD made a high pitched noise as the platters were spinning. This was due to the head-assembly failing. In particular read-write head #0 was degraded, but still had some limited functionality to read the firmware modules. Heads 1, 2 and 3 were OK. The head-assembly was replaced and it was possible to read the majority of the data from platter surface 0 as well as platter surfaces 1, 2 and 3. Best regards, John C. Reid.

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WD20NMVW mechanical failure

Data Recovery Scam Example – Inform yourself

Ransomware Locked MacBook Pro

128GB MicroSD counterfeit

Seagate ST4000DM000 4TB damaged platter

Detached read-write heads

WD 2TB My Passport Dropped on the Floor

WD 4TB CCTV Deleted video

NHS cyber-attack: computer systems held to ransom

How to recover Canon video files

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