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HDD Failure: Seagate “DM001” Grenada series

In Blog, Hard Disk Drive Recovery Case Study by AdministratorFebruary 11, 2016

Seagate “DM001” Grenada Data Recovery Methods CDR – Manchester Data Recovery Services – has noticed a high incidence of failure in the following Seagate 3.5″ desktop drives: ST1000DM003-1CH162 ST1000DM003-9YN162 ST1000DX001-1CM162 …

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HDD Failure: Toshiba MK3265GSXN – firmware or heads?

In Blog, Hard Disk Drive Recovery Case Study by AdministratorJanuary 24, 2015

Mixed symptoms of failure – Toshiba MK3265GSXN This article applies to MK3265GSXN disk and many other ’65GSX’ series of HDD. CDR has seen a high incidence of a very specific …

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Information: Bad sectors on a HDD

In Blog, Information by AdministratorAugust 3, 2013

What are bad sectors? At CDR we try to give customers plenty of information to help them understand how their hard disk drive or solid state disk has failed, what can be done to …

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Why it is important to clone a disk and to use the right tools

In Blog, Successful recovery by AdministratorMarch 12, 2012

Disk imaging in data recovery – an important stage. When you plug a a hard disk drive in directly to your computer, either by the SATA/PATA cable or via a …

Data Recovery Case Studies
Too good to be true data recovery
Cheadle DATA Recovery Ltd
Cheadle DATA Recovery Ltd
5.0
Based on 351 reviews
See all reviewsWrite a review
David Booth
David Booth
09:10 18 Sep 24
John was incredibly helpful, reassuring and efficient in recovering footage from a formatted SD card. I cannot recommend him enough. Superb.
Andy Davies
Andy Davies
15:33 06 Aug 24
I had an issue with the port on my external hard drive so made an enquiry as to how much it would cost to get the data recovered. I received a call very promptly saying that it looked like it was a... problem that I could solve myself instead of taking it in and gave detailed instructions on what to do and said that I could bring it in if I couldn't fix it myself.I followed John's instructions and was able to solve the problem without spending a penny. I really appreciated John's advice and I don't think there are many businesses who would offer this if it was in my best interest not to bring it in. Would highly recommend.read more
Adrian Stretton
Adrian Stretton
17:20 30 Jul 24
I had just got back from a Japan trip and had been storing my trip photos and videos on a HDD that already had lots of data stored on it. When I got home and looked to backup I found I could no... longer access my drive. I had looked up and found various data recovery specialists and found many to have hidden fees even taking my HDD to another “specialist” before finding Cheadle Data Recovery. John was very clear and upfront with costs. He explained the damage done to my HDD and the work that had to be done. He retrieved all the data and I can’t thank him enough! Note to self have at least two backups.read more
David Wood
David Wood
08:32 22 Jul 24
We used Cheadle Data Recovery to recover data from a NAS box which unfortunately had 2 drives fail in a RAID5 at the same time! John was incredibly knowledgeable, explained the process and quickly... turned round the work for us. An extra bonus, everything from the NAS was fully recovered and we are now back up and running.read more

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CDR - Manchester Data Recovery Services - offers professional services to businesses and home users, and provides the best possible success rates with a fixed price quotation in advance.

Cheadle DATA Recovery Ltd is rated 5 stars on Google Business based on 329 reviews
Google Rating
5.0
Based on 351 reviews
Cheadle DATA Recovery Ltd
Cheadle DATA Recovery Ltd
5.0
David Booth
David Booth
09:10 18 Sep 24
John was incredibly helpful, reassuring and efficient in recovering footage from a formatted SD card. I cannot recommend him enough. Superb.
Andy Davies
Andy Davies
15:33 06 Aug 24
I had an issue with the port on my external hard drive so made an enquiry as to how much it would cost to get the data recovered. I received a call very promptly saying that it looked like it was a problem that I could solve myself instead of taking it in and gave detailed instructions on what to do and said that I could bring it in if I couldn't fix it myself.I followed John's instructions and was able to solve the problem without spending a penny. I really appreciated John's advice and I don't think there are many businesses who would offer this if it was in my best interest not to bring it in. Would highly recommend.
Adrian Stretton
Adrian Stretton
17:20 30 Jul 24
I had just got back from a Japan trip and had been storing my trip photos and videos on a HDD that already had lots of data stored on it. When I got home and looked to backup I found I could no longer access my drive. I had looked up and found various data recovery specialists and found many to have hidden fees even taking my HDD to another “specialist” before finding Cheadle Data Recovery. John was very clear and upfront with costs. He explained the damage done to my HDD and the work that had to be done. He retrieved all the data and I can’t thank him enough! Note to self have at least two backups.
David Wood
David Wood
08:32 22 Jul 24
We used Cheadle Data Recovery to recover data from a NAS box which unfortunately had 2 drives fail in a RAID5 at the same time! John was incredibly knowledgeable, explained the process and quickly turned round the work for us. An extra bonus, everything from the NAS was fully recovered and we are now back up and running.
Margaret Willcocks
Margaret Willcocks
08:15 22 Jul 24
I would strongly recommend Cheadle Data recovery to do what it says on the tin! We live in Italy and my local IT technician was completely defeated when he replaced a hard drive and half our data was lost. On a return visit to Manchester I found this company, left the offending item with Dr Reid, who obviously knows all there is to know about the subject, and the information I had lost was returned to me, according to the stated terms, almost immediately. Thank you for providing an excellent service..
Elsa Smart
Elsa Smart
16:25 19 Jul 24
Really impressed by the standard of service provided. John talked me through the process and I was kept informed all along the way. Was able to get back some very precious data and made some family members very happy. Really recommend!
John Robinson
John Robinson
12:01 24 Jun 24
I thought I'd lost the majority of my last 12 month's photography, comprising tens of thousands of images, when three of my hard drives (two SSDs and a traditional drive) inexplicably became corrupted at the same time. To compound that I also had two Micro SD cards full of drone photographs which wouldn't open. I looked around on the Internet for data recovery services in the Cheshire area and was attracted to Cheadle Data Recovery's website. I 'phoned John who was extremely helpful and knowledgeable which gave me the confidence to use CDR. He also explained all the costs up-front and his 'no-recovery/no-fee' policy. He managed to recover all the lost data at the agreed price which was a massive relief to me. I wouldn't hesitate in using CDR again and cannot recommend them highly enough.
Alex Brown
Alex Brown
20:10 02 Jun 24
John was clear and professional, would highly recommend.
Stephen Owens
Stephen Owens
12:42 14 Mar 24
After a catastrophic HDD failure, I was shocked to find that my Mac’s Time Machine had excluded (apparently by default because it wasn’t an internal drive?) the drive from my backups. I then discovered I’d lost 52 years worth of photographs, many of which were irreplaceable.I contacted John after checking reviews of various data recovery companies and after discussing things with John, entrusted him with the recovery. John was very clear up front about costs and chances of recovery - given the specific type of Seagate drive involved - and then set about recovering the data.First efforts were largely successful after reading as far as the disk errors but after I was thinking that was it, John suggested he could made a second attempt - reading backwards to the errors - which indeed proved additionally successful. Results were:* Photo’s in library:  21,745* Photo’s unrecovered: 450* Unrecovered photo’s replaceable: 448* Unrecoverable photo’s lost: 1 (possibly 2)…which equates to a 99.99% success rate!I’ve undoubtedly not recovered other files but it was the photo’s (and memories) that are crucially important and I only have the highest recommendation for the efforts that John put in over and above what could be expected in recovering them.I’m hoping I never have such a situation again but if I do, I know where to come to for help.Many thanks, JohnKind regards,Stephen Owens
Yvonne Ledden
Yvonne Ledden
20:29 20 Feb 24
John is a first class data analyst, who offers a pristine and premium service, from the very outset of your enquiry to the completion of the data recovery project. I would not hestitate to highly recommend John, and, had I not been fortunate enough to live quite local, I would be willing to travel a considerable distance to use his unbeatable data skills. He doesn't have the letters, and 'Dr'., before his name for nothing! I am eternally grateful to him for recovering 4 TB of irreplaceable data for me.Thank you so much John,Kindest regards from,Yvonne Ledden.
Terry Abrahams
Terry Abrahams
09:16 08 Feb 24
CDR did a great job of recovering files from one of my 1TB HDDs. Despite a broken R/W head CDR recovered 99% of the files on the broken drive and within the timescale quoted. I would highly recommend CDR for data recovery on HDDs.
iron mike
iron mike
16:45 25 Jan 24
I had a problem with my sd card from my camera and tried various online tools to fix issue but with no joy. I spoke to John at Cheadle DATA Recovery and he took his time to explain the pros and cons of data recovery from an sd card.Very professional and I would recommend this company.
Chris Gildea
Chris Gildea
13:55 20 Jan 24
I had an issue that my laptop would not boot up, I took the SSD drive out and tried it in an external housing plugged into another laptop. That didn't work either. My backups were slightly out of date and I needed files stored on the faulty SSD. I contacted CDR and they responded extremely quickly stating that they could recover some of the data. As the files needed were required quickly, CDR managed to recover most of the data held on the faulty SSD and they did so within a few days of commissioning them. John was extremely professional and knowledgeable and kept me up to date with the recovery process. It's one of those services you never want to need, but extremely happy and relieved when I did. It would have cost me a lot more in time and money to reproduce the data I needed to be recovered.If you need data recovering from a hard drive, CDR are the best at recovering the data (please note that recovery might not be possible depending upon damage caused).
Stuart Murray
Stuart Murray
22:03 09 Jan 24
Was recommended to use John by “people in the know” and it was the right decision. I had some very personal information collected over 6 years on a USB disc which was corrupted and it was rescued.John explained very clearly what needed to be done and I was updated at all stages.A very professional service. Highly recommended
Ruth Cummins
Ruth Cummins
10:19 09 Jan 24
Cheadle DATA Recovery Ltd saved my Christmas ! I broke a hard drive just weeks before Christmas. Thankfully Cheadle Data Recovery Ltd was recommended to me. Only for this recommendation I probably would have spent a fortune without success.I got in touch with Cheadle Data Recovery Ltd. I was talked through the process, the fees were outlined and very clearly a guarantee that no recovery no fee. I sent my hard drive for repair and was given a time frame for its repair. I was able to relax over Christmas knowing that I did not have to redo all the work I had lost. I would definitely recommend Cheadle Data Recovery Ltd for ease of communication, contactability, efficiency, successful repair and competitively priced. A very big Thank you !
darren ball
darren ball
10:29 03 Jan 24
After a recent trip to the USA upon return we appeared to have lost all of our recordings on a Go Pro Hero SD Card. We tried various ways to recover including online software without success. I was recommended to John at Cheadle data Recovery. The responses were immediate and I was feeling confident. John gave me a full explanation on the issues we had encountered and what he would do to recover the data. I booked the fast service and John recovered the lost data. Amazing service and would 100% recommend John and Cheadle data recovery. Superb service!
Amin Aminian
Amin Aminian
23:32 02 Jan 24
Many thanks to Cheadle DATA recovery for being able to retrieve incredibly important files from a damaged external drive. They were 100% transparent with their fees and worked to their promised timeframe. One very relieved and happy client. Thanks once again.
Alistair Vernon
Alistair Vernon
10:27 25 Dec 23
Fantastic service, thank you. Data recovered and returned very quickly.
AryAbod Siharyvani
AryAbod Siharyvani
16:45 11 Dec 23
Adam Dismore
Adam Dismore
05:57 06 Dec 23
Exceptional service and result. 100% success in retrieving a very large volume (1TB+) of critical data which was very difficult to recover. John’s manner, professionalism and reliability was outstanding. Recommend very highly.
Calum McMillan
Calum McMillan
12:12 06 Nov 23
My seven-year-old hard drive suffered a failure of the read/write heads and left my without access to project files that represented over a year of work and that I had foolishly failed to properly back up.Thankfully CDR was able to successfully recover 100% of the files. John was clearly very knowlegable about the data recovery process and was able to answer all of my questions in the lead up to beginning work on the drive.CDR are very open about the costs and difficulties involved in recovering the data from the drive. The full final price is set from the outset including cost of replacement parts with no hidden fees down the line.I am very satifisfied with the service from Cheadle Data Recovery and, while I hope not be in the position of requiring their services in future, should the need arise I would be more than happy to trust John again with the recovery process.
Nicola Briggs
Nicola Briggs
12:12 04 Nov 23
Went to this business on a recommendation after my external hard drive failed. They were clear as to theirs fees, offered a no recovery no fee contract, and were true to their word, with regular updates. I got all my data back and would thoroughly recommend them.
Penni Warburg
Penni Warburg
06:59 07 Oct 23
After losing my husband earlier this year, I took such pleasure in watching videos of our lives together and our small children as they grew up. I was then so shocked to find that the hard disk drive on which the digitised videos were failed. Through a colleague, I found John and Cheadle Data Recovery. Although a very painstaking task which he wasn't at all sure was going to work, he managed to get probably 80-90% of the videos back, much to my absolute delight. Service and responsiveness were both excellent and I felt absolute trust that if anyone could manage this, then John and his company could. I am so appreciative and have no compunction in recommending John's company to anyone.
peter critton
peter critton
09:08 13 Sep 23
David Spencer
David Spencer
20:29 07 Aug 23
simon morris
simon morris
09:32 03 Jul 23
Cheadle Data Recovery promptly, efficiently and economically restored 4000 deleted images representing 10 years' work that I accidentally deleted on a hard drive. I am delighted that a colleague recommended CDR to me, and am thrilled that they were able to reverse a devastating loss on budget and within a few days.
Paul Hilton
Paul Hilton
10:40 30 May 23
One of the best customer and technical service experiences we've had. From initial telephone call to receiving our recovered data, John kept us updated at each and every step in a clear and concise manner. We highly recommend Cheadle DATA Recovery if you're looking for a professional data recovery service.
David Boyes
David Boyes
09:05 07 May 23
Great company, managed to recover data from an old network drive, life saver
Vicky Mohring
Vicky Mohring
10:45 20 Apr 23
Cheadle Data saved my bacon! After my water bottle leaked in my computer bag my external hard drive was drowned. John was helpful, clear and concise at every stage and it was reassuring to know that if the data couldn't be recovered there would be no fee. Amazingly, John managed to recover every single file and I was back up and running in no time. Worth every penny!
Umesh Samani
Umesh Samani
15:40 23 Mar 23
Simply amazing!My world had fallen apart when the computer crashed couple of weeks before Christmas. Everything, yes everything was on there all by business stuff for the last about 15 years. A good friend of mine had the computer and replaced the hard drive gave me the computer back to get going, whist keeping the old hard drive to retrieve all the information on it.A couple more weeks and was told ‘some of the data had been retrieved ‘but sadly some couldn’t be but would keep trying, another couple of weeks and I was given a hard drive with the retrieved data.80% had been recovered however the most important information was the 20% that was ‘no longer retrievable’!The pain and agony as it was all financials that I desperately needed. My friend had suggested to contact CDR ‘Cheshire Data Recovery’ to see they could help and also another friend had mentioned them too!What a refreshing change to get a prompt and positive response from John, from the initial contact, phone conversation with full in depth explanation of what’s happened, what could be done and the possible outcome filled me with full confidence knowing I was dealing with someone who had a passion for his work and more so wanting to help.No over promises but statements of what would happen, I posted off the hard drive and next day got a response to say john was in possession of the hard drive and the time schedule of when it may be in the system. Sadly my hard drive was more damaged due to the times the data was tried to be retrieved, which meant some parts had to be ordered to rebuild my hard drive. A week or so later I was sent some files to check to see if everything was in there.As I checked the folders my heart sank that the data had not been recovered only the stuff that I had already got, a quick email to John to confirm was that the case and there was no sign of the other 20% data that I really needed.John asked me look harder at the ’found’ files and study all them, after a few hours of looking.. to my amazement those missing, important files were there, it’s just they were not listed/ labelled but all there.I am so pleased I contacted John who has literally saved my life, a very professional man, who knows what he’s talking about.Great service, great price and would highly recommend Dr John C Reid, Cheadle Data Recovery. 100%.Thank you.UMESH SAMANISPECIALIST CARS STOKE
Stephen P Starling
Stephen P Starling
21:11 14 Mar 23
All my back up data went missing from a corrupt drive and John explained the full process and maned to save all the important data, including 15 years of irreplaceable photographs so excellent and professional to a T!
Ella Mason-Mills
Ella Mason-Mills
08:59 05 Mar 23
Cheadle Data Recovery managed to restore precious videos and pictures I thought I had lost due to my external hard drive being corrupted. An extremely professional service, you will be kept up to date step by step. I would definitely recommend.
Ken Dawson
Ken Dawson
09:20 31 Jan 23
I can’t explain how grateful I am for finding Cheadle Data Recovery Ltd. My main storage hard drive were over 2 years of customer work (mainly book cover designs) and years of my own personal writing and illustration work suddenly stopped working. My online backup had failed also (on oversight on my part). After having a few people try to retrieve the data but unable to, I was ready to admit defeat and accept it was all lost. But then I found CDR and after a chat with John who explained everything clearly, I handed over the drive. He returned 100% of all my data! His prices are clear with no surprise hidden extras, and works extremely professionally. So happy all my life work is returned and I will be recommending him to everyone. Huge thanks and appreciation. :)
Jamie Bell
Jamie Bell
11:22 20 Dec 22
Second time I have used John and the team - as always super professional service and all my data was recovered! Would highly recommend!
Robin Cowley
Robin Cowley
17:16 08 Dec 22
I was in a bit of a panic. I had succeeded in killing all three hard drives in my computer: the 2TB data drive, the 2TB bits and pieces drive and the 5TB back-up drive. Of course, there was practically nothing backed-up on cloud or anywhere else and this basically meant I had lost EVERYTHING!The search for a possible recovery began - and it was a bit of a nightmare, with several extremely suspect operators. However, I narrowed my options down to three I could reach from Chester and John Reid came over by far the best.I went to see him by appointment and he was just as kind and considerate as he had been on the phone. He took away my three drives and quickly confirmed electrical control problems with all three and mechanical damage as well in two of them. He explained what had almost certainly happened (which included gently educating me in how SATA power cables from different PSU makers might look the same but connections sometimes aren't) and came back with a very realistic quote and high hopes of recovering much/all of my lost data on a no recovery, no fee basis. Unlike some outfits there was no up-front assessment fee or other hidden charges.The main data drive was very tricky, but he succeeded in finding a suitable donor drive and finding that everything on it was recoverable. He also got the back-up drive sufficiently operational to recover everything that, which ultimately meant we could ignore the other drive. So I provided two brand new hard drives and John restored my data to them.Fantastic. And Dr Reid stuck to his promise on costs; I only had to pay for the two drives he'd recovered.Overall a wonderful service from an excellent fellow and I can highly recommend him if you have also killed your hard drives (or SSDs) and need rescuing.
Dami O
Dami O
23:11 07 Dec 22
I contacted Cheadle Data Recovery as I had dropped my laptop and damaged my HDD. I was aware that recovering any data was going to be costly, but was heartened by the clarity that Dr. John Reid provided regarding ‘no recovery, no fee’ and the fact that the prices quoted for a successful recovery were fixed.The communication throughout was impeccable from John, even though it took me two years to decide if I wanted to commit to the expense. At the end of the process, he managed to recover pretty much all of my lost data (very much worth the expense) and showed nothing but the highest level of professionalism and expertise.I cannot recommend Cheadle Data Recovery highly enough. If you’re unfortunate enough to end up in a situation similar to mine, you don’t need to look anywhere else other than CDR.
Kyra Jennings
Kyra Jennings
14:04 05 Dec 22
My experience with CDR has been amazing. As a Masters student whose deadline was round the corner, my external hard drive suddenly broke and I was very anxious about losing all of my work. I brought it straight to John, managing director of CDR, who was recommended to me by multiple PC stores. As CDR works on a ‘no recovery, no fee’ basis, it was more reassuring for me to take up John’s service. He was very professional throughout our conversations and was regularly keeping me in the loop with the progress of the data recovery. He was also very patient with all the questions I had, and I am extremely grateful for how quick he retrieved my data (even through the weekend) under the ‘emergency service.’ On top of this, he ran a test on my new external hard drive just for further reassurance. Thank you so much for your help!
Lawrence Carter
Lawrence Carter
19:49 16 Nov 22
It's very difficult to explain just how much they saved my backside. They went above and beyond and are worth every penny.
K Lightbown
K Lightbown
20:54 23 Oct 22
Thank goodness I came across Cheadle Data Recovery. I was the unofficial photographer at my best friend’s wedding and when I started to edit the photos, my SD card became corrupt and inaccessible. I was devastated. A few emails later and all the images have been recovered along with many other photos of happy family memories. I cannot thank them enough. They kept me updated throughout the whole process. The fee structure was very clear. Everything was as straight forward and as quick as it could be. Highly recommend.
Alex Russell
Alex Russell
07:34 12 Oct 22
A completely professional service, with every stage well explained. The price was set after diagnosis, with payment only due if data recovery was to my satisfaction. John's expertise and profound knowledge was clear from the start and he successfully got back 100% of my data. Very, very highly recommended.
Peter Waterworth
Peter Waterworth
10:33 22 Aug 22
First time that I have had to use a data recovery specialist and I must admit that I'm impressed with the professionalism and service provided by John. He offered help and advice all the way through the process, to make it as painless as possible, and he managed to recover almost all of my data, I'm very happy.
Collwyn Jones
Collwyn Jones
14:53 19 Aug 22
Friendly and fast service. Sadly our hard drive had too much damage for data to be retrieved, however, I will use John's service again if needed.
Marcus Hall
Marcus Hall
06:18 26 Jul 22
Highly recommend. Extremely professional service and perfect communication throughout.
Daniel Shaw
Daniel Shaw
15:19 21 Jul 22
Took a 2tb Seagate HDD to John after initially chatting on the phone. This particular drive I had is notorious for faulure due to very bad manufacturing. Needless to say John managed to revover 99% of the data. Very pleased. Will use again.
Gordon Pearce
Gordon Pearce
15:33 18 Jul 22
I used a WD 2tb hard drive to store a variety of file types but, most importantly to me, every photo I had from the last 15 years or so was on the drive, and it corrupted. My local IT guru was unable to recover anything and gave me Cheadle Data Recovery's contact details with the recommendation that he is the best that he knows of in England for this type of service. So I contacted CDR and dealt with John. I worked in IT for years so understand professional service and technical know how (tho' you may question why I only had 1 copy of all my files). John's service and know how are the epitome of professional, he didn't promise anything, explained fees would only be due upon my satisfaction with what he recovered. He made the entire process pain free and recovered, as far as I can tell ALL I wanted recovered. A few non essential files were not recovered. If whoever reads this is in the same predicament I was contact CDR before anyone else. IF John cannot recover your files the chances are nobody can. BUT...he'll be honest with you, and in this day and age, having to give our trust to strangers over matters we don't understand, in my views that's the mot you can ask.
Jennifer Downs
Jennifer Downs
12:56 06 Jul 22
Highest recommendations to John, I have experienced two drastic data failures and on both occasions John has successfully recovered this for me. John is the only person I would go to for data loss. Fantastic customer service and a very impressive, professional business with extensive knowledge that puts you at ease. Thank you Cheadle Data Recovery.
Cure Digital
Cure Digital
10:51 25 May 22
I had to turn to Cheadle Data Recovery in my hour of desperate need following a water incident leading to a broken laptop. Their overall service was absolutely fantastic, as was the outcome in retrieving what I thought was lost data and files.Their communication, clear pricing, speed of action and overall outcome delivered - could not have been any better. Absolute life-savers in your darkest IT hours.Thank you, thank you, thank you.
Emma Gray
Emma Gray
20:50 20 May 22
Would highly recommend! Very helpful, knowledgeable and professional.
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